Our Most Common Enquiries...
IS BED LINEN INCLUDED?
Yes. All bed linen is included. Towels are provided free of charge in private rooms. We also have towels to rent for a small fee in dormitories.
DO YOU HAVE SOMEWHERE we CAN KEEP our VALUABLES?
Yes. We provide safekeeping for small items at reception and recommend that guests use this facility as the hostel cannot accept responsibility for any items lost or stolen.
ARE LEFT-LUGGAGE FACILITIES PROVIDED?
We provide a secure, locked baggage room which is accessible all day – just ask a member of staff.
WHAT ARE THE CHECK IN AND CHECK OUT TIMES?
Guests can check in at any time after 14.00hrs and they must check out before 11.00hrs. For a late check-out, ask the reception at check-in time.
IS THERE AN AGE RESTRICTION?
Yes. You must be 18 years or over to stay, unless accompanied by an adult. Guests under the age of 18 are unable to stay in shared dormitories with people outside of their group.
DOES THE HOSTEL HAVE A CURFEW?
No. There is no curfew at Hatters Liverpool. Reception is staffed 24 hours a day.
WHAT ARE THE TERMS FOR GROUPS?
Groups are bookings of 7 people or more. For groups of 7-14 people, full payment/ cancellations must be made 7 days prior to arrival. If no attempt has been made to pay for or cancel the reservation, Hatters Hostel Ltd reserve the right to charge the full amount of the booking 7 days prior to the arrival date. Groups of 7-14 people can contact Hatters Liverpool directly to make a booking.
For groups of 15 people or more, we require a 15% deposit (non-refundable) and full payment is due 4 weeks prior to arrival. Any cancellations/ amendments thereafter are non-refundable. To make a group booking of 15 or more people, please complete the Group Enquiry Form and our Groups Department will be in contact with you within 24 hours.